After Market Support

Return Merchandise Authorization (RMA) Form

Aveox will provide 1 (one) RMA number per product/serial number after review of request.

    Applicable Terms:
    • 1. This RMA expires 45 days from the date of issue.

    • 2. All products must be returned to Aveox, Inc., prior to the expiration date, transportation pre-paid.

    • 3. Aveox reserves the right to tear down and evaluate, without customer authorization, items returned within one year of the original shipment date to determine warranty status. Else customer will be notified of functional test results and Aveox will await customer instructions before continuing.

    • 4. No credit is authorized until warranty status has been determined. Credit may be rescinded if during the evaluation it is discovered that warranty has been violated.

    • 5. There is an evaluation fee for items returned that are not within warranty. This fee is waived if repairs at the customer's cost are approved.

    • 6. The return shipment must include the product, a copy of the Aveox, Inc., shipper, and the RMA number clearly labeled on the carton to prevent delays at our receiving dock.

    • 7. Should non-conforming material be determined not to be Aveox’s responsibility you will have fourteen (14) days to respond to our notification for disposition, or material will be returned to you “as-is” (evaluation/test and return shipping charges may apply).

    • 8. All responses for corrective action will be on Aveox forms and format. A quotation can be provided to transcribe the Aveox corrective action report on customer’s forms.

    • 9. Corrective action requests for products out-of-warranty will be a chargeable unless waived by our Sales Department.

    I Understand and Accept the Applicable Terms

    Please contact us for more information